Creation is Real Essay Example for Free

Creation is Real Essay When a lawyer walks into a court room, he has two jobs to do. He has to prove his case is the correct account of what happened and prove the other story is false. This is called the â€Å"Burden of Proof†. Lawyers on both sides of each case present facts, evidence and professional or eyewitness testimony to convince the jury beyond reasonable doubt they are correct. Since In this case there are no eyewitnesses nor DNA this is more difficult, but there is evidence and there are facts. This is the case of Creation vs. Evolution and by the end of this case; the jury will be convinced beyond reasonable doubt that creation is the only plausible answer for the beginning of the earth. The facts presented in this case are based on fossils and skeletal remains, the likelihood of an explosion creating a perfectly structured world fit for life, and the lack of continuing evolution. One fact that lends itself to creation is the lack of a missing link. In order to prove that humans evolved from apes there would need to be a half man, half ape out there. Scientists have been searching for this missing link, since the origin of the evolution theory and no remains have been found to indicate this link exists. Human remains have been found from previous times and all of them have been human. Scientists have found partial remains of very old skeletons, which they claim are up to 3. 5 million years old they attempt to claim these as missing links (Creationtheory. org 2006) The truth however is the remains are so deteriorated is would be impossible to tell if they are human or ape. They are not something in between even in modern society, facial characteristics and jawbones differ between cultures, therefore claiming the bone structure differs from that of a human is inaccurate. A second point to substantiate creation is the intelligent design. Everything on earth is designed exactly as it needs to be in order to sustain life. If the oxygen levels were different or the atmospheric pressure varied substantially, the earth would be uninhabitable. Evolutionists choose to believe that a large explosion causes planets to form and fall into a perfect orbit around the sun. The earth stays the right distance from the sun to provide heat and light, but does not over heat or dry the planet. In addition to this, the explosion left small particles in the oceans, which amazingly formed in the explosion, which turned into living creatures. These living single cell organisms then somehow evolved into fish, which turned into birds, mammals and eventually humans. Even without figuring the complex probability probability problem it is obvious the odds of this happening are unfathomable. Even if the inert matter could all fall into place, no experiment has proven successful in turning inert matter into living matter (allaboutcreation). The complexity of DNA could not have happened by chance it has too much detail and would have taken very precise design it could not have just developed from a particles in the ocean (allaboutcreation). Scientists have failed to find links between any current species and a previous one. There are no amoeba-fish or bird-fish (Allaboutcreation). Bats have wings, but there is no evidence they were ever anything except mammals. In addition to the lack of evidence proving evolution happened is the complete lack of higher evolution during recorded history. For at least a few hundred years, history has been written down and it was humans that wrote it not ape-men. There were oxen, fish, sheep, and birds just as there are today. If evolution had occurred, it would not just stop squirrels should be starting to walk on two legs and apes should be turning into people and they are not. People and technology are advancing, but people are staying people. Some theories that evolutionists used to present as evidence have been proven false such as embryology (the belief that in embryonic stages humans followed the evolutionary cycle), horse evolution (the evolution between horses with three toes and the current horses which turned out to just be differences in horses), and vestigial organs (organs that were needed by ancestors but are now useless organs). These were all proven to be false proof, but many still appear in science textbooks (Thinkquest). If after the evidence, facts and reasoning of this case have not convinced all who hear it there is only one logical, intelligent, and educated answer for the beginning of the earth, then the facts need to be presented again. The only reasonable solution is that the earth and all of its contents were created by God who had a plan and followed it. Any human who chooses to believe their ancestors were amoebas, fish, or even apes is simply making an effort to deny God. This is because they do not want to recognize God’s authority and follow his laws. They would rather live in a world that happened by some unrealistic explosion. No scientist could even show an instance where order was created from chaos (such as an explosion), yet this is what evolutionists want people to believe. It is the job of the reasonable intelligent humans, who know their ancestors were humans to convince others the true story of how the world came to be. Otherwise the future may be filled with children who call the apes in the zoo Grandma and Grandpa. Works Cited â€Å"Creation Vs. Evolution. † All about Creation. 17, May 2007. http://www. allaboutcreation. org/evidence-for-creation-faq. htm â€Å"Creation Vs. Evolution II†. 1999 17, May 2007. http://library. thinkquest. org/29178 â€Å"Creation Versus Science† 18 September 2006. 17May 2007 http://www. creationtheory. org

Development of the Niger Delta

Development of the Niger Delta ROAD TRANSPORTATION AND THE SOCIO-ECONOMIC DEVELOPMENT OF THE NIGER DELTA: A CASE STUDY OF WARRI METROPOLIS ATUBI, A. 0. AND ONOKALA, P.C. ABSTRACT Road transportation is essential in the life of any modern society, this is because it entails the movement of people, goods, and services from one place to the other. It is the main medium used to revitalize the social, economic and political structures. It is also observed that the system of mass production relies on an efficient transport system for its existence. The data used for the study were mainly from primary and secondary sources and from the analysis of the data, it was revealed that road transportation has contributed tremendously to the socio-economic development of Warri metropolis. The development of the road transport system in Warri metropolis should therefore be encouraged because it has been and will continue to be a reliable means of promoting the socio-economic development of Warri metropolis. INTRODUCTION Transportation is an important activity in the life of any modern society. It involves the movement of people, goods and services on land, water and air. It refers to the process whereby objects arc conveyed in space and involves the movement of these objects by a mechanism through an environmental medium. In commerce and industry, transportation is used to describe the broad range of activities concerned with the efficient movement of finished goods from the place of production to the consumer and source of supply to the beginning of production line. Spatial interaction is one of the most fundamental themes in human geography. It involves the movement of people, goods and services between various centres in space. In those countries where the basic road network is incomplete, it will usually be appropriate to adopt a relatively low level of geometric standards in order to release resources to provide more basic road links. This policy will generally do more to foster economic development than building a smaller number of road links to a higher standard (Transport and Road Research Laboratory, 1988). However, Brian and Rodney (1995) observed that the comparatively low level of economic activity in many of the less developed countries is often reflected in the modest scale of their transport systems. Transport is generally meant to promote development. Government is aware of this view hence they pay attention to the development of transport system in Nigeria (Atubi, 1995). Transport development in Nigeria, the Standard Research Institute aptly stated that the â€Å"Economic history of Nigeria is largely the story of the opening up of its vast areas to various forms of transport resulting in the economic growth which in turn stimulated the demand for transport.† Socio-economic development of Nigeria major cities are impeded by the absence of good road transportation. It can be said that the overall pace of national economic and social development has been retarded by the present system of inequitable allocation of road transport investment between the various urban centres and rural areas. In Onokerhoraye and Omuta (1994), Chapin (1976) argued that transportation is essentially a service, which enables people, firm and various entities to carry on activities at sites selected for this purpose. As being observed by scholars notably Olanrewaju (1977), transport facilities contribute an important component of infrastructural facilities necessary for development. Transport according to him is regarded as a catalyst for economic development especially in rural areas. Brown (1974), observed that the rise of motor transport in the last twenty-five years has had enormous effect. Mobility has increased and villages and towns have grown up beside roads. Also Alli (1975), observed that road network has to a great extent brought economic integration of the various states of West Africa through widespread international trade. Omiunu and Onokerhoraye (1995) argued that rapid development of mechanical road transport has been one of the outstanding events of this modem era arid has been a profound impact on the socio-economic life of a country. Waugh and Bushell (1991), asserted that better accessibility can bring many benefits which include less time spent travelling, cheap travel, a great choice of holiday destinations, more markets for industrial products and increased trade. Gakenheimer (1978), asserted that growing congestion in urban areas is providing an interdependent stimulus for a rethink of current transport policies. Hammer (1976), in Wilson (1984), concluded that â€Å"road transport has a considerable effect on our daily lives apart from ending some of them. The provision of transport is fundamental to all other forms of development. According to Akinbode (1975); in industry, the effects of transport have been two folds; firstly, through promoting specialization, a higher standard of living could be made. Secondly, the spread of information and ideas could be possible by an increasingly efficient transport system. Kruger and Russell (2001), pointed out that transport is indispensable for the functioning and development of economic activities for the production and distribution of goods and services as well as for trade. METHODOLOGY For the purpose of data collection in the study area, stratified sampling technique was used to divide the study area into three zones Okumagba zone, Ajamimogha zone and Ekurede Urhobo zone. Systematic sampling method was used to select some households, where there is more than one household in a house, random sampling method was used. The instrument used to elicit necessary information from the respondents include questionnaires, personal observations and oral interviews. However, only one hundred and fifty (150) persons were selected to represent the target population. This comprises of workers, traders, industrialists, passengers, owners of mechanical medium of road transport etc. In analyzing the data, the statistical tools used include the use of tables, percentages and statistical technique such as the correlation statistics. STUDY AREA Warri is the headquarters of the Warri South Local Government Area. It is located in the Western Niger Delta region of Delta State and lies approximately between longitude 5 °44’ and latitude 5 °30’ and 6 °15’ (see fig. 1). Its location in the Niger Delta area makes it a very low-lying town. The position of Wan-i is about 6 metres above the sea level on the average and no where does it rise above 8 metres. The Wan-i River borders the town on the south and eastern sides. DISCUSSION OF RESULTS The means of transportation in any modem society occupies an important place in the society. Road transportation has been of great importance in our daily lives, since emphasis is now placed on punctuality to work than ever before and its necessity for greater industrial and commercial output, which has impact on our daily socio-economic life. From the field observation, several means of road transportation were identified. These include private cars, commercial taxi cabs, pick up vans, buses, motorbikes, trucks, bicycles etc. These have helped to facilitate the movement of people, goods, industrial raw materials and output and services in the area. Table 1.0: Road Transportation Has contributed to Socio-economic Development of your area Source: Fieldwork, 2002. From table 1.0, it can be concluded that road transportation has contributed to the development of the area socially and economically. The result from the field survey shows that 123 respondents reacted positively to the question while only 27 respondents answered negatively. Also from the table above it can be concluded that road transportation has a lot of impact on the socio economic development process of Warri metropolis. The table 1.0 shows that 82% of the respondents believe positively that road transportation has impact on the socio-economic development of their various areas. While only 18% believed otherwise. Table 2.0: Road transport, industrial and commercial output Source: Fieldwork, 2002. From table 2.0 above, one can deduce that the road transportation network has contributed to the industrial and commercial output of the Warri metropolis. 76% of the respondents affirmed positive answer, this is to say that as a result of the condition of roads in the area industries and commercial output is low and not encouraged. Table 3.0: Most Preferred Public Road Transport Source: Fieldwork, 2002. The table 3.0 above, shows that a larger percentage of the respondents with 58% prefer to use motorbikes as their mode of public transport medium. According to them, the reasons are based on the fact that it is faster and convenient. They also said that it is an alternative to motorcars when there is hold up or traffic jam. Those that prefer to take motorcars are the remaining 48% of the respondents who based their argument on the fact that the drivers of motorcars are more careful than those of motorbikes. It is safer and reduces cost, more convenient and above all accident is minimized. Table 4.0: Road Transport and Employment Opportunities Source: Fieldwork, 2002. Table 4.0 above shows that the respondents have been able to affirm greatly that road transportation has created employment opportunities to a large number of the population. The employment opportunities enumerated include drivers, mechanics, vulcanizers, spare parts dealers, motorbikes, commercial drivers, car washers etc which have increased in recent times. It was also noted that where new roads are constructed, commercial activities tend to spring up. However, those who gave negative response to this argument based their argument on the fact that in their area, there are no seasoned roads or no road at all and so transport mechanisms cannot in any way create job opportunity for them. They however, agreed that road transportation has created job opportunities in diverse areas in the metropolis. Table 5.0: Nature of Roads in the Study Area Source: Fieldwork, 2002. Table 5.0 above, shows that 31.3% of the respondents indicated that the roads in the metropolis are good, 26% indicated that they are fairly good, 22.7% said they are bad and the remaining 20% indicated that the roads are very bad. However, from observation, it was observed that majority of the roads are very narrow, this may be because most of the roads have been built many years ago when the number of mechanisms in the metropolis was low and also when the developmental level of the metropolis was still at its initial stage. Then the density of the traffic was not envisaged to be as high as it is at present. Table 6.0: Condition of road transport mechanisms Source: Fieldwork, 2002. From table 6.0, it is shown that road mechanisms in the metropolis i.e. cars, motorbikes are in good condition. This is based on the fact that 65.3 percent of the respondents affirmed that they are in good condition. However, 34.7 percent of the respondents declared that the mechanisms are not in good condition. From observation however, it was observed that a greater number of vehicles in the metropolis that are in good condition are privately owned mechanisms. The commercial cars and lorries are mostly in bad shape. This is due to ill maintenance. It was also observed that the motorbikes are not in good shape. Mechanically, most of the motorbikes expel a lot of smoke or gases that are poisonous and harmful to the environment. Table 7.0: Correlation Results Product Moment Correlation RR2 Significance 1.Socio-economic Dev. Motorcar Transport 0.50 0.25 1.0** 2. Socio-economic Dev. Motorbike Transport 0.50 0.25 1.0 3.Accident occurrence Motorcar Transport 0.95 0.90 13.4** 4.Accident occurrence Motorbike Transport 0.95 0.90 13.4** **significant at 95% level. From the analysis of the data in table 7.0 above, it shows that the calculated value is 0.50 and the table value is 6.3 14 at 0.05 or 95% confidence. Therefore, based on this result it can be’ concluded that a continuous increase in the number of motorcars is not a determinant of the relative increase on the socio-economic development of Warri metropolis. Therefore, it is assumed that as the number of motorcars increases, there is a decline in the socioeconomic development of the study area. Conclusively, it can therefore be stated that motorcars and motorbikes which collectively form the mode of road transport in Warri metropolis has no significant relationship with the socioeconomic development of Warri metropolis. This is because an increase in the road mechanism rather than increasing the socioeconomic well being of the study area, causes problems such as traffic congestion, accidents, pollution, which in any way do not contribute to the socio-economic development of any area. POLICY IMPLICATION The government should provide good and all seasoned roads in the metropolis so that there can be easy flow of traffic. They should also include in the road construction plan a separate lane for motorbikes, in order to reduce the rate of accidents in the metropolis. The government should also provide market structures for squatters or traders along the roads in order to reduce congestion and the rate of accidents on the roads. The State and Local Governments should ensure that more roads are constructed in the metropolis to ease movement of socioeconomic activities in the area and also ensure that roads are well linked in order to reduce traffic hold up in the area. They should also try to dualise some of the major roads in the metropolis to ease the rate of traffic holdup in the study area. The government should also provide parking space for motor vehicles and large lorries, in order to reduce the number of vehicles, motorbikes and lorries that are parked along the roadside which constitute part of the road congestion in the metropolis. CONCLUSION The result of the study shows that road transportation has contributed tremendously to the socio-economic development of Warri metropolis. It has provided efficient means of mobility of the populace and the movement of goods and services in the area. It. has also created an enabling environment for both industrial and commercial activities in the metropolis. REFERENCES Atubi, A.O. (1995): The Effect of Road Network Characteristics on Traffic Flow in Lagos Mainland Local Government An unpublished B.Sc. Thesis. Department of Geography, University of Nigeria Nsukka. Akinbode, A. (1975): â€Å"The role of transportation in the development of Africa: Research Papers 1971-1975 Vol. 1, University of Benin, Benin City, Nigeria. Alli, A. (1975): â€Å"Man in West Africa† A School Certificate Regional Geography: Ethiope Publishing Corporation, Benin City. Brian, T. and Rodney, T. (1995): â€Å"Rural Transport Problems, Policies and Plan†. Transport Systems, policy and planning: A Geographical Approach, Longman House, Burnt Mill, Harlow England, Pp. 23 1-260 Brown, E.D. (1974): â€Å"General Geography of West Africa† George Allen and Ulwin Ltd., London. Chapin, F.S. (1976): â€Å"Urban Land Use Planning† Chicago University of Illinois Press Gakenhenimer, R. (1978): â€Å"The Automobile and the Environment† An International Perspective, prepared by the organization for economic cooperation and development MIT Press Cambridge. Hammer, M. (1976): â€Å"Wheels Within Wheels† in Wilson, D. (1984): â€Å"The environmental crisis†. Heinemann Educational Book Ltd. London. Kruger, B. and Russell, B. (2001): â€Å"Transport and Socio-Economic Development† presented to the commission on sustainable development 9 session on transport and sustainable development in the E.C.E. region development research association conference, Calabar Nigeria. Pp. 3-7 Omiunu, F.G.I. and Onokerhoraye, A.G. (1995): â€Å"Transportation and the Nigerian space economy† The Benin Social Science Series for Africa University of Benin, Nigeria. Omuta, G.E.D. and Onokerhoraye, A.G. (1994): â€Å"Regional development and planning for Africa†. The Benin Social Science Series for Africa, University of Benin, Nigeria P. 104 Transport and Road Research Laboratory (1988): A guide to project appraisal. Road Note 5, London: Higso, Gratis from TRRL overseas unit. Waugh, D. and Bushell, T. (1991): â€Å"Key geography foundation† Stanley Thornes Publishers Limited London.

Andrina by George Mackay Brown Essay -- Critical Essay Short Story Eng

"Andrina" by George Mackay Brown A short story in which an element of mystery plays an important part is "Andrina" by George Mackay Brown, a celebrated author from Orkney. "Andrina" like many of his other works has a spiritual aspect with common themes such as the cycle of the seasons, betrayal, hope and regeneration. "Andrina" is set in Orkney, a perfect location for this tale because of its mystical atmosphere. The haunting, spiritual atmosphere created through the language Geroge Mackay Brown uses adds to the overall effect of the story. In the short story an old seaman receives regular visits from a young lady, Andrina. Then one day she does not come. The same day the narrator falls ill. He soon recovers and goes in search of Andrina whom he has missed during his illness. He can find no one in the village who knows anything about her. This increases the mystery surrounding her character. It is not until the end of the story that he discovers that Andrina is the ghost of his grand-daughter. This news come in a letter which had remained unopened since his illness. The short story has a very unusual narrative structure with an embedded narrative surrounded by an outer frame narrative. The embedded narrative takes us back in time and introduces us to the sea captains past. He narrates the main body of the story in past tense. But the exposition, narrative hook and resolution are all delivered in past tense. This is significant as it represents the cyclical nature of Mackay Browns work. This may also be significant as the reader could take it to mean that all throughout the story the old sea captain knows the ending as the tense change would suggest he does. The authors use of foreshadowing gives the read... ...he news which came in the letter allows the old sea captain to let go of his past and appreciated the physical elements of his life; "where she was dust, a new time was brightening earth and sea". This line demonstrates how the old sea captain is letting go of the troubles which haunt him and the relationship with Andrina. This is very effective in giving resolution both to the old seaman and the reader. The short story has a suitably ambiguous ending as we do not know if Andrina's presence was real or merely a figment of the lonely captains imagination. Nevertheless she certainly brightened up his winter. In conclusion, the development of the mystery surrounding Andrina in the narrative creates suspense and makes Mackay Brown's short story extremely satisfying. He successfully maintains a ghostly and mysterious atmosphere in this unnerving short story.

Rhetorical Analysis of President Roosevelts Pearl Harbor Speech

â€Å"Yesterday, December 7th, 1941- a date which will live in infamy- the United States of America was suddenly and deliberately attacked by naval and air forces of the Empire of Japan† (1). These are the words Franklin Delano Roosevelt chose to begin his Pearl Harbor Address to the Nation the day after Pearl Harbor was attacked by Japan. FDR’s speech was a call to arms, and in his speech he expressed outrage towards Japan and confidence in inevitable triumph. The speech was a request to declare war against Japan and to bring the United States into World War II. FDR’s speech was successful in bringing the United States into World War II because FDR presented facts explaining why war needed to be declared and used righteous indignation to give the nation a sense of pride and hope by letting them know everything would be done to ensure the nation’s safety. On December 7, 1941 the U.S. naval base was subject to an attack that was one of the greatest military surprises in the history of warfare. On December 8, 1941, the day after the attack was made on Pearl Harbor by Japan, FDR delivered his speech to the Congress of the United States. He explained how the United States was suddenly attacked by the Empire of Japan. He explained how the attacks had to have been planned weeks in advance, but during that time Japan acted as if they were making peace with the United States. Roosevelt reported the damages and losses that the nation suffered due to the attacks. He explained what actions would be taken to defend the country, and what they would do to ensure this would never happen again. The purpose of his speech was to request Congress to declare war against Japan while displaying the confidence to assure the nation that event... ...made the country want to fight back, but he also used the right words to give America hope. Franklin Delano Roosevelt’s Pearl Harbor Address to the Nation was successful because he declared war on Japan without instilling too much fear on the nation. Entering a war can put thoughts of panic or fear into people’s minds, but the President wanted the nation to know that measures needed to be taken to ensure safety. He let the nation know that a war would be declared because the attack on Pearl Harbor was deliberate, it caused severe damage, and it put our nation in grave danger. The President made his speech successful by using a combination of logic and emotions to persuade his audience. Through FDR’s speech he wanted to make it clear on why we were entering the war, and he wanted to give our nation a feeling of hope in a time when the country was in jeopardy.

marketing research :: essays research papers

In an article written by Laura Schneider, titled â€Å"Customer Relationships Are Key to Your Marketing Strategy† July 2003, she states that she could show a business how to increase sales by 50% without increasing a marketing budget. Her research indicates businesses have inactive customers that the owners believe will stay with the company, without maintaining or trying to grow in the relationship. Business owners often wonder why haven't they heard from a customer or if they left, why did they leave? There are many reasons a customer or client may leave, but the ones heard most often are:  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  They felt prices were too high or unfair.  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  They had an unresolved complaint.  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  They took a competitors offer.  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  They left because they felt the business didn't care. The last two options make up the majority of why a client or customer will no longer use a service or a product. Laura believes this makes sense because customers often purchase a service or product because they have developed a relationship with the company, or they owned another product, or a friend or associate referred them to you. When given with the aforementioned information she ponders the reasons why businesses spend 80% of their marketing dollars going after new customers and clients rather than nurturing, retaining, and maintaining the customer relationships they already have? She suggests before spending time and money going after new customers and clients that a business does not have a relationship to consider the following statistics:  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Repeat customers spend 33% more than new customers.  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Referrals among repeat customers are 107% greater than non-customers.  ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  It costs six times more to sell something to a prospect than to sell that same thing to a customer. Laura believes the marketing dollar will go further if it is used to build, nurture, and develop current customer relationships. Building these relationships means treating customers and clients as if they are strategic partners and showing them that they are appreciated. It's important to try to satisfy them with the right products and services, supported by the right promotion and making it available at the right time and location. Customers can easily detect indifference and insincerity and they simply will not tolerate it. Long-term client and customer loyalty is a long-term challenge that you must strive for every day and with every transaction no matter how big or small. While a growing business needs to constantly capture new customers, the focus and priority should be on pleasing the existing customer base.

Blue Sky

TEACHING NOTE Blue Sky Thinking Case Analysis 1. Company Profile First Choice Holidays This session's students should describe the company profile of First Choice Holidays (FCH) – a travel agent which has more than 14. 000 staff, operate in 16 different countries and have ? 2,6 billion turnover in 2005. The students should able to define that FCH is the major player in travel industry and what the business they are in. 2.Problem Formulation This session's students should formulate the problems of FCH that shown by Sales Conversion rate had been static for two years, and also should be able to mention the FCH efforts to solve the problems and why they choose to hire Blue Sky Consulting. The hidden problems of FCH are sales and management staffs on motivation, focus, and believe in themselves and their products. One of the methods could use the fish bone diagram to find the problems. . Problem Solving Methods The problem solving methods are tend to fulfill the objectives of FCH is to increase 10% revenue yoy and to merge brands between ‘First Choice Direct' (Direct) and ‘Eclipse Direct' (Eclipse). The case shows that FCH hire the Blue Sky Consulting, in these section students should place themselves as Blue Sky Consultant and be able to show what Blue Sky do to achieve the FCH objectives.The first steps, Blue Sky create secondary objectives of developing a broad strategy that supported Direct and Eclipse team objectives: o Unifying company culture and brand value o Establishing measurement to ensure the performance improvement was maintained The next steps, Blue Sky conduct a ‘holistic operational diagnostic' on purpose to show the FCH management to evaluate the effectiveness FCH processes, as opposed to just identifying the sales training gaps. Blue Sky conduct ‘current performance evaluation' with activities include: o Meeting with key management personnel o Informal interview with cross-section of advisers and team leaders o Focu s Groups o Listening into and observing assessment of calls o Mystery Shopping o Staff surveys o Reviewing current skill and trainings o Reviewing Business Process o Documentation and initiatives – Create recommendation 4. Design and Action Plan Program This session's students should be able to show the need of developing and communicate the vision for call center and each department. Blue Sky TEACHING NOTE Blue Sky Thinking Case Analysis 1. Company Profile First Choice Holidays This session's students should describe the company profile of First Choice Holidays (FCH) – a travel agent which has more than 14. 000 staff, operate in 16 different countries and have ? 2,6 billion turnover in 2005. The students should able to define that FCH is the major player in travel industry and what the business they are in. 2.Problem Formulation This session's students should formulate the problems of FCH that shown by Sales Conversion rate had been static for two years, and also should be able to mention the FCH efforts to solve the problems and why they choose to hire Blue Sky Consulting. The hidden problems of FCH are sales and management staffs on motivation, focus, and believe in themselves and their products. One of the methods could use the fish bone diagram to find the problems. . Problem Solving Methods The problem solving methods are tend to fulfill the objectives of FCH is to increase 10% revenue yoy and to merge brands between ‘First Choice Direct' (Direct) and ‘Eclipse Direct' (Eclipse). The case shows that FCH hire the Blue Sky Consulting, in these section students should place themselves as Blue Sky Consultant and be able to show what Blue Sky do to achieve the FCH objectives.The first steps, Blue Sky create secondary objectives of developing a broad strategy that supported Direct and Eclipse team objectives: o Unifying company culture and brand value o Establishing measurement to ensure the performance improvement was maintained The next steps, Blue Sky conduct a ‘holistic operational diagnostic' on purpose to show the FCH management to evaluate the effectiveness FCH processes, as opposed to just identifying the sales training gaps. Blue Sky conduct ‘current performance evaluation' with activities include: o Meeting with key management personnel o Informal interview with cross-section of advisers and team leaders o Focu s Groups o Listening into and observing assessment of calls o Mystery Shopping o Staff surveys o Reviewing current skill and trainings o Reviewing Business Process o Documentation and initiatives – Create recommendation 4. Design and Action Plan Program This session's students should be able to show the need of developing and communicate the vision for call center and each department.

A Policy Analysis The Proposition Economics Essay

Since the constitution of the current societal security system in worldwide, the issue of pension policy are still being discussed by the public assistance policy bookmans. In the procedure of pension policy reform, to be purely, the proposition of planetary pension policy development can be divided into two classs, one is pension denationalization ; the other one is pay-as-you-go manner. These two waies are calming taking the planetary pension reform. Presently, as the built up of the planetary administration mechanism and establishments in the universe, it facilitates the preparation and execution besides as national co-operation of societal policy in a globalized degree, therefore, it is a fact that international governmental organisations are playing a dominant function in the planetary policy airing. However, in the pension policy dimension, the demographic alteration is taging direct impact on the development of future planetary pension policy. In the field of the planetary pension discourse, the World Band and ILO are the two most dominant international governmental organisations, which have made important influence on the pension policy airing in many states and parts in the worldwide, nevertheless, confronting the demographic hazard, the World Bank and ILO presented a contrast response and attack in current societal pension reform severally. Therefore, a policy analysis of the World Bank and ILO ‘ s policy propositio ns in the field of pension issue makes a important aid for us to construe the hereafter planetary pension policy development In footings of the this state of affairs, this article carry on a policy analysis of planetary pension discourse through analysing different policy propositions between the World Bank and the ILO in planetary pension policy. More item, there are three chief intents of this policy analysis, foremost, it can assist us to understand how planetary policy histrions make important impact on different states or parts in a globalized degree ; secondly, it aims at giving an nonsubjective rating of the World Bank and ILO ‘s ain pension policy propositions ; thirdly, it promotes us to hold a nonsubjective thought about the hereafter planetary pension policy reform when we are confronting the ineluctable demographic alteration.Denationalization or Pay-As-You-Go?There is no uncertainty that the Work Bank and ILO besides made an tremendous part to the development of modern planetary pension system. However, their chief argument in pension policy discoure is whether we should the privatise pe nsion fund? For the World Bank, it points out that it is necessary for us to privatise pension system as the demographic crisis ; nevertheless, the ILO indicates that tax-financed and pay-as-you-go attack method can be continue to implemented although the demographic alteration is a possible hazard factor to destruct the current pension system.1.1The World Bank ‘s Critique of the Pay-As-You-Go SystemThe World Bank criticizes the dominant public pillar pension system is non an low-cost and sustainable attack when we are confronting the rapid demographic alteration. The basic premiss of the World Bank ‘ policy-marking is for the economic growing ( Orenstein, 2008 ) . This neo-liberalism brief determines that the World Bank confirms the positive impact of private market on bettering people ‘s wellbeings. Hence, in the field of pension policy-markingithe World Bank pays attending to whether the pension policy can convey to an effectual economic growing ; furthermore the World Band implicitly convinces that pension benefiters ‘ pension demands can be satisfied by the denationalization. Furthermore, it emphasizes the drawbacks of pay-as-you-go pension system are exposed wholly as the demographic passage. First, confronting the demographic alteration, it can non supply sustainable and effectual services for pension donees any more. On the one manus, this public funding manner is hard to avoid the generational pension debt ; Ervik ( p.36 ) stressed that: â€Å" Present coevalss therefore have an inexplicit debt towards future coevalss. † It can be expected that the societal pension demand will be increased as the bead of the birth rate and decease rate and the addition of the old people ‘ life anticipation. So if we do non specify a state ‘s part degree for current pension donees or do non increase the revenue enhancement, the fiscal debt will be worse ; one the other manus, the public funding method are taging a side-effect on the private market. he World Bank besides points out that pay-as-you-go pension system impede the economic system growing. As mentioned previouslyithe World Bank maintains that we can non portion more growing as the pay-as-you-go system crowd out a host of personal nest eggs and some wellness investing. It makes us to miss the chance to develop the capital market. These are the chief grounds why the World Bank criticizes that pay-as-you-go public pillar system is non a sustainable and low-cost attack. Thus, for obtaining a sustainable consequence for a long-run, it motivates the World Bank to set about pension policy reform.1.2The World Bank ‘s Pension Reform: Multi-pillar Pension SystemDue to the quickly demographic crisis and the mature of the public pension strategy, in a study by the World Bank ( 2005 ) demonstrated that traveling to a multi-pillar pension model was an effectual and sustainable theoretical account on work outing the emerging jobs. So the multi-pillar pension system is playing a cardinal function in the World Bank ‘s pension policy reform. In this sectionithere will be a reading and rating about the multi-pillar pension model. Harmonizing to the World Bank ‘s position, there are three pillars consist of the multi-pillar pension conceptual model ( World Bank, 2008 ) . In this conceptual model, financing methods and societal risk-resistant are different in different pillars. The first one is public pillar, which is compulsory and each eligible work must take portion in it, but participators merely afford defined part and this pillar will provider defined and minimum supports for old age donees, such as poorness. The 2nd 1 is the personal economy program, this program is besides compulsory, and participators can pull off their personal economy, nevertheless, their personal nest eggs are regulated by private sectors, their private economy will be managed and invested into private capital market. Therefore, the World Bank pointed out that the personal economy program is an effectual manner to develop the capital economic system and old age donees can obtain bigger public assistance portion in the terminal . As the World Bank policy study ( 1994, p.208 ) stated: â€Å" The compulsory salvaging pillar can be of import for increasing long term economy, speed uping capital market development, hiking investing in productive capital and proctor corporate public presentation. † The 3rd pillar is voluntary program, this pillar providers us different pension programs, participators can choose these pension program harmonizing to if they want more demand or which sort of specify need they want to acquire. Harmonizing to the Esping-Andersen ‘s public assistance government typology ( Andersen, 1990 ) , this multi-pillar construct model represents a typical public assistance redistribution attack with the characters of neo-liberalism government, on one manus, the multi-pillar pension system indicated that the authorities should take limited public assistance duties in the pension system ; on the other manus, it represented the critical function of private market in the pension reform . It can be said that the multi-pillar model is an effectual manner to get by with the demographic crisis. First, it is apparent that the defined part from pension remunerators can relief authorities ‘s financial force per unit area in a long term ; 2nd, the cost-related funding method is showing an equal intervention for each pension remunerator, because pension remunerators ‘ current parts are for their ain retirement benefits alternatively of current old age pension benefices. Third, it can be low-cost by most of current workers, as the multi-pillar pension system is more flexible, different funding method and salvaging programs can accommodate to persons ‘ economic ability and satisfy with persons ‘ different demands. Fourth, the multi-pillar system gives chance for developing the capital market. In short, for the long position, we can non deny that donees can obtain much more stable public assistance portions from a flourishing economic system.1.3 The ILO à ¢â‚¬Ëœs Policy Response: Retirement Age ExtensionConfronting the quickly demographic alteration, set abouting a societal pension reform has been strongly agreed by the World Bank. However, the ILO holds a contrastive attitude â€Å" The ILO has continued to endorse reform of pay-as-you-go pension system as the best manner frontward for most states. † as Yeates said ( 2008, p.220 ) . Furthermore, the grounds why the ILO is still take a firm standing on a contrasting attitude in the planetary pension policy reform besides can be recognized from its ain attitude towards to demographic alteration and broad capital markets. Governments ‘ duty is strengthened by the ILO in the public assistance policy-marking. The ILO is aim at developing nice work and constructing a list of common labour criterion, this purpose can be interpreted from the ILO ‘s positive histrion in the procedure of MDG, the ILO ‘s MDG ( Millennium Development Goals ) docket and even post-2015 docket ( ILO, 2012 ) pointed out that nice work and effectual protection are the basic attacks to work out poorness and hungriness. So in footings of this position, it can be recognized that the ILO strongly advocates to widening societal protection by authoritiess ‘ investings. In footings of the ILO ‘s basic premiss, it is impossible for the ILO to set about a pension denationalization, because the pension denationalization means that the ability of the societal protection system ‘s risk-resistant is reduced. Furthermore, the ILO besides confirms that demographic hazard is an inexplicit factor to destruct the pay-as-you-go pension system, and it can convey to the serious financial load for the remunerators and authorities, but we can work out the job through improve employment straight alternatively of set abouting a pension denationalization reform. The ILO points out that the extension of retirement age is the most effectual method to work out the pension jobs which is brought by aging society, such as the authorities ‘s financial and administrative load and current pension remunerators ‘ increasing revenue enhancement ( Erik,2005 ) . Hence, signifier these points of position ; it can be organized that the pension denationalization reform will take to three chief negative effects. First, it is weakening single ‘s ability of supporting markets ‘ hazard, The intent of public assistance de-commercialization is aimed at bettering persons ‘ ability of market risk-resistant ( Andersen,1990 ) , but the diminution of societal security ‘s de-commercialization grade makes a side consequence on the province ‘s public assistance system construction evidently. Second, as the denationalization pension lack the character of risk-pooling, so pension remunerators have to bear the effect of plus impairment loss by the market hazard separately. For case, the pension denationalization reform has halted due to the recent planetary periodical fiscal crisis ( Orenstein, 2011 ) . Third, the serious financial shortages have besides spread across many states in the procedure of pension reform, which besides shows that the inexplicit authorities ‘s debt crisis can non be eradicated by the pension denationalization reform. Hence, it besides can be revealed that the pension denationalization besides has many built-in advantages.2. Who is the Winner, the World Bank or ILO?In the survey by Orenstein ( 2004 ) indicated that the ILO ‘s pension policy proposition was playing a prima histrion during 1940s. It can be interpreted that the pay-as- you-go pension strategy was satisfied with the post-war states ‘ strong demand of obtaining a stable state of affairs from economic system development in a globalized degree. On one manus, the constitution of Pay-As-You-Go state pension system in worldwide could increase authoritiess ‘ duties and represented the authoritiess ‘ advantages of resource co-ordination in the field of societal security, it helped many states to work out different post-war societal jobs and enhanced societal stableness ; on the other manus, the pay-as-you-go state pension manner had protected post-war workers ‘ rights and led to the economic system recovery and societal reproduction efficaciously and expeditiously. Therefore, ILO ‘s pay-as-you-Go manner was still playing a dominant function in the development of planetary societal pension during the period of the post-World War II. However, temporarily, it is a fact that the World Bank is replacing the ILO to play a dominant function in taking the procedure of planetary pension policy. Harmonizing to the survey by Yeats ( 2008 ) , since early 1990s, more than 30 states in the universe have participated into the pension denationalization reform which is influenced by the World Bank. Hence, it can be said that the new-liberalism and privatized signifier are taking the planetary pension reform. Hence, organize a historical position, as a planetary policy histrion, the World Bank obtained an outstanding success in different planetary pension reform phrase. Nowadays, it can be said that Work Bank ‘s multi-pillar manner is the victor in this argument. Howeveriit does non intend that multi-pillar pension manner is non flawed. At the same clip, the ILO is get downing to rethink the pay-as-you-go pension manner. Its pension reconsideration besides make sense to the planetary pension policy strongly.3. The ILO ‘s Pension Policy Rethink and DevelopmentConfronting the Work Bank ‘s multi-pillar manner reform is continuing successfully by many states in the universe. The ILO ‘s began to rethink the Pay-As-You-Go pension policy. Its reconsideration besides make sense to the development of the pension reform. First, In footings of the demographic passage, the ILO Independent Evaluation Report ( ILO, 2010 ) strengthened a four-tiered pension scheme to widen the societal security, this new pension system ‘s maps is really similar with the Word Bank ‘s multi-pillar system. However, it besides has its ain alone feat ures, for the first tyre, it is a national mandatary pay-as-you-go system, nevertheless it is a sort of means-tested province pension which is focal point on the vulnerable group and low-income group ; the 2nd tyre besides is a compulsory pension which is based on personal revenue enhancement and pay-as-you-go funding, but the personal part is defined and limited. The 3rd tyre is the private nest eggs strategy ; the nest eggs is capitalized and self-regulated ; the 4th grade is the voluntary program, people can take part into different sorts of personal nest eggs program or informal public assistance program harmonizing to their ain certain demands. The design of the new four-tier pension system by the ILO demonstrates that the organisation bit by bit realized that of import function of denationalization in the context of globalisation, it besides confirms that defined private nest eggs is playing a necessary portion in the personal pension program. This new attitude demonstrates th at the ILO ‘s recognitions that pension donees widening benefits can take to the unsustainable development of the pay-as-you-go societal insurance strategy. But it should be paid attending that the pay-as-you-go funding manner and the rule of societal redistribution are still moving a dominant place in the ILO ‘s four-tiered system, oppositely, the function of denationalization is still in a weak. This is the chief divergency between the World Bank ‘s multi-pillar system and the ILO ‘s four-tiered system. In add-on, the ILO started to rethink the construction of societal insurance, the ILO argued that the grounds why the pay-as-you-go funding manner is failed in the pension argument is because the high coverage of pension strategy. As Bob Deacon ( 2007, p.66 ) said: â€Å" Pay-as-you-go pensions had become a privileged beginning of income in old age and the strategies had become a beginning of unfairness. † The World Social Security Report by ILO ( 201 0ip.53 ) besides stressed: â€Å" Incomplete pension coverage is a widespread phenomenoniit is seen non merely in developing countriesibut in industrialised states. † Thus the ILO requires to widening the societal security system, it means that, on one manus, the current societal insurance system should cut down the resource integrating grade of retirement pension ; on the other manus, other societal sectors and classs which have been neglected for a long clip by the authorities should be covered in the societal insurance system. The ILO ‘s pensions rethink besides makes an apparent part to the development of the planetary pension policy. On one manus, the argument of pension reform is non limited to discourse the high quality and pertinence of different pension manners. More significantly, rules of societal justness and societal rights are being extremely considered into the policy-making of current pensions strategies. All in all, its new policy position makes a important influence on the redistribution of planetary societal security resources and enriches future planetary pension development.4. Pension Policy Diffusion and Integration CampaignThe last portion chiefly analyzed the divergency between the Work Bank and the ILO in the field of planetary pension policy. Although, in general, they hold an opposite attitude in the statement of the planetary pension denationalization reform, as a planetary policy histrion, the Work Bank and ILO have many similarities in the field of planetary pension policy airing and administration. First, the integrating run is besides playing a dominant function in the spread of their pension policies severally ; in add-on, they are besides run intoing similar challenges in the procedure of planetary administration of pension policy. First, they besides do non hold formal power to coerce their givers to carry through their ain policy. Therefore, the maps of indirect integrating runs become really of import for them. Harmonizing to Jacoby ‘s ( 2004 ) categorization, inspiration, subsidy and partnership are most often used by planetary policy histrions into diffuse their ain policies. For case, the ILO ( 2010 ) has conducted an integrating run to develop current pension strategies and extend the societal security system. These three schemes besides be used in this integrating run, similar attacks are adopted by the World Bank in the procedure of its pension denationalization reform. that the integrating run is the dominant attack for planetary diffusion by the Work Bank and ILO. In add-on, the World Bank and ILO besides encounter with the same challenges in the run. First, Global histrions ‘ policies can conflict with certain public assistance governments. Harmonizing to Esping Andersen ‘s ( 1990 ) public assistance government typology, current public assistance governments can be divided into three conflicting governments. As sort of neo-liberalism public assistance manner, pension denationalization can be hard to be accepted by conservative governments ‘ public assistance provinces obviously ; the World Bank and ILO ‘s policy integrating runs can non be really effectual in democracy politic states. For the democracy states, policy issues must be discussed and decided through democratic politic mechanism, so it can be a possible obstruction to impede the procedure of planetary policy diffusion.5. In decisionThrough the pension policy analysis, foremost, it can be realized that the World Bank and ILO represent wholly opposite advocati ons in the planetary pension policy, nevertheless, their ain pension positions besides be profoundly influenced by two factors, one is their different organisation beliefs and rules, another one is their several understand to the current demographic passage, at the same clip, it should be recognized that planetary histrion ‘s policy would non be invariable all the clip, in contrast, histrions are go oning to rethink if their ain policy can be adapted to the altering universe ; secondly, the integrating run is playing an critical function in planetary pension policy diffusion by Third, planetary policy histrions are meeting the similar planetary challenges. Hence, it is necessary for different international governmental organisations to strength common duologues with each other in the field of policy issues and diffusion methods. ( Wordss: 3100 )